how to get clients back?
Here are some recommendations that will make your clients fall in love with you:
Be a professional (it's the main point)
Beautiful interior and best service won't help you if your works look bad and retention is very low. Also you should show that you're an expert in fact. When your clients will see/hear the scientifically informed specialist they will trust you more.
Tidy workplace and neat appearance of the lash stylist
Your workplace should be clean, comfortable and isolated from noisy rooms. Try your kids, relatives and pets not to disturb you when working. It will distract both you and your client. Also turn on pleasant music that girls can relax.
Listen to your clients
Do lashes that your clients want not you (of course, don't forget about modeling too). Also, collect the feedback about your works, comfort during the procedure and preferences in order to have necessary materials, correct mistakes and improve your lash studio.
There must never be cost savings at the expense of your clients' health
Choose only high-quality materials that will never damage you and your clients.
Be patient
Don't add your client to blacklist right away if she didn't pick up the phone 🤪 Maybe she couldn't come because of a good excuse, we're all human.
Remind about yourself
But don't be pushy, of course. And regularly please your clients with special offers.
Upgrade your skills
Clients love when their lash stylist is the best and he or she can do what many others can't do.
Always offer to make the next appointment
Take care of your clients yourself. She can forget but when she'll remember there can be no places.
To save the old client is always cheaper than attract the new one so maintain your loyal client base ❤️
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