DON'T HARM
This is the main rule I promote in my classes. The lash extension can be different: natural or dramatic, with short or long lashes. But the most important thing is that it should be harmless.
Even if you always follow the rules, you may face an angry client with the medical certificate about a chemical burn.
Even if you always follow the rules, you may face an angry client with the medical certificate about a chemical burn.
How could it happen?
❌ The client's eyes were open during the procedure because she fell asleep and woke up. In this case, the adhesive fumes could really get into the eye and cause a chemical burn. Sometimes clients can't close their eyes completely. You need to close by them yourself using tape, for example.
❌ Because of the contact with the eye, a patch can damage, cut, rub the mucous membrane. Also, if a tear gets on the patch, the gel from it can swell and start touching the eye, this can cause redness.
❌ One of the liquids got into the client's eye. When working with a remover, pre-treatment, primer, always make sure that nothing gets on the mucous membrane.
❌ Because of the contact with the eye, a patch can damage, cut, rub the mucous membrane. Also, if a tear gets on the patch, the gel from it can swell and start touching the eye, this can cause redness.
❌ One of the liquids got into the client's eye. When working with a remover, pre-treatment, primer, always make sure that nothing gets on the mucous membrane.
We've figured out the reason. What to do next?
In fact, there is no right answer. It all depends on the harm.
In fact, there is no right answer. It all depends on the harm.
- If a client behaves very aggressively and demands a refund, it may be worth it. Even if you're confident you did everything correctly.
- You can offer to remove lashes (if she or he has an allergy), do the next extension for free, return a part of money or the entire sum or pay for the treatment, depending on how bad the harm was.
- It's also important to explain that redness from irritation by fumes will disappear in a few days.
- In any case, stay polite and make it clear that you do care about your client and you do want to solve the problem.
And, of course, never forget the "Don't harm" rule. If you doubt whether the client has contraindications for the lash extension or not, don't risk her or your health.
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