Convenient online booking
A good service should start even before your client comes to your lash studio. Many companies still talk with customers only by phone or WhatsApp. It's an outdated way as it is problematic to track regular customers and analyze work efficiency.
Best Booking Apps:
- Booker (A cloud-based booking solution that provides businesses in the cosmetics and wellness industries such as spas and beauty salons, tools to help them manage booking, billing, and payment processes. cooperation with customers and marketing activities. Key features include an integrated scheduler, social reservation, point of sale (POS) integration, email marketing, customer surveys, and more.)
- SimplyBook.me (Easy online scheduling both from client and admin interface.
Increase your visibility online by having a high-quality booking site as your own website. Send automatic reminders to clients before service and after service to tell them about proper after-treatment when extensions are done.
Create a gallery with photos of happy clients to show your future clients your skills and potential.)
- Timely (Users can remotely run their appointments, generate reports, and send notifications and reminders. Features include calendar management, allowing users to pre-book or reschedule appointments, initiate group and class bookings, manage recurring bookings, and add multiple activities to a single booking.)
All these services also allow you to create so-called "Customer Cards" where you can write down all the detailed information about the procedure (what effect you made, volume, thickness, and length of eyelashes used), as well as details about clients. For example, what they do, the latest funny story they told and even the color of shoes they're gonna buy! On the next visit, they will be very pleased to hear from you: "Well, did you find the perfect red shoes for your friend's wedding?" This will help you set a positive tone for the conversation and bring the client even more pleasure from the extension procedure!