What to do with negative reviews?
No one is safe from them. Even if you're the best lash artist in the world, there will always be clients who want to grumble. You must be able to respond wisely.
- Control yourself.
Don't get personal and don't try to criticize or dispute the client. The answer should be polite and unemotional.
2. Thank the person for taking the time to leave the review.
It will make only an extremely positive impression.
3. Try always to be surprised by the situation.
Networking is largely public. Therefore, it's appropriate not only to express your regret but also to be surprised that it happened.
4. Don't forget to apologize.
Of course, you can mention some extenuating circumstances, but in fact, the disgruntled client expects an apology from you.